Subject: Tech Support Candidate - Kiran Malwe
From: Kiran Malwe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 10:58:25 -0500

| | Tech Support Test

Name | Kiran Malwe
E-mail | [email-masked]
Phone Number | (91) 7387532677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. 1st I will check whethere website name is written correctly or not.
2. Then I will try to check my internet connection.
3. I will refresh the page again and again.
4.  If any error number has given or any comment has given, I will try to resolve it.
5. In google chrome if website is not opened, it will suggest some instruction I will follow that one.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Start the bluetooth  speaker.
2. Start the bluetooth of mobile phone.
3. Search for bluetooth device and connect it to mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I believe it is great opportunity for me to enhance my knowlege and skills. I have good problem solving approach, I will stay calm in stressed situation. I am  Positive thinker. I have technical knowlege. I am an agile learner flexible and adaptable. I hope. these all the skills and strengths of mine added value in your organization if I will get the opportunity to work with you.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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