Subject: Tech Support Candidate - Shyam singh Bisht Madan Singh Bisht
From: Shyam singh Bisht Madan Singh Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 10:50:52 -0500

| | Tech Support Test

Name | Shyam singh Bisht Madan Singh Bisht
E-mail | [email-masked]
Phone Number | (+91) 8181912943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Guwahati asaam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reecomps teleservices Pvt Ltd | Project coordinator | Na | 34000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check my internet connection.
If connect is ok I will close my brower and reconnect or will try from another browser .
If same error appears will clear browser history and cookies .
Will check if any proxy given or not .
If still issue appear  will continue to technical team .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all  open bluetooth of my speaker .
Then will on my phone bluetooth
Search for my Bluetooth speaker name in phone and will pair my speaker with my phone .

What according to you makes you a good candidate for customer service or technical support job? | Good techincal knowledge and polite way of talking to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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