Subject: Tech Support Candidate - Faisal Jamil
From: Faisal Jamil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 10:33:04 -0500

| | Tech Support Test

Name | Faisal Jamil
E-mail | [email-masked]
Phone Number | (+91) 7549741709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22 , Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The very first thing that i would do is to check whether the internet connection is working on my PC or not . Secondly i would check if i have correctly entered the URL or not . Then i would check the cache memory and clear it , and then close the browser and reopen it . After checking all three steps i'm sure i wouldn't get any problem opening the webpage www.ndtv.com.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i would  turn on the bluetooth of my phone and the bluetooth speaker and then pair the device . After this , i will match the pairing code displayed on the speaker (if it has a led screen ) .
What according to you makes you a good candidate for customer service or technical support job? | I have an excellent convincing skills . I can convince people even if i am wrong at a point.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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