Subject: Tech Support Candidate - ROHIT PANDEY
From: ROHIT PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 10:27:55 -0500

Tech Support
Test

Name

ROHIT
PANDEY

E-mail

[email-masked]

Phone Number

(+91) 9639404782

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Meerut

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

AWM

Regional IT manager

8/2/2021

25000

Previous Employer 1

Geovertices innovation
LLP

Jr
project coordinator

30/11/2019

20000

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1First I will check internet
connection.

2 Check cables, routers and modems.

3 Check LAN setting.

4 Use proxy server for LAN.

5 Clear the browser cache.

6 Clear browsing data, if data is not for future use.

7 Restart the router.

8 If after using all the above steps than I will contact to internet
provider.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 Open Bluetooth in mobile phone.

2 Pair new device.

3 Tap the name of the bluetooth speaker you want to pair with your device.

4 When your phone and the bluetooth speaker are connected, the device shows as
connected.

What according to you makes you a good candidate
for customer service or technical support job?

1Soft
spoken

2 Good listener.

3 Problem solver.

4 Helpful

5 Maintaining professional relationship with customer.

On a scale of 1 - 5
please rate your fluency in spoken English

4