Subject: Tech Support Candidate - Himanshu Shakyawar
From: Himanshu Shakyawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 09:25:49 -0500

| | Tech Support Test

Name | Himanshu Shakyawar
E-mail | [email-masked]
Phone Number | (91) 7000040630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Madangiri (South Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Saburi TLC Worldwide PVT LTD | Senior Solution Engineer in MAC | july 2019 | 30K
Previous Employer 2 | Friends IT Services PVT LTD | Technical Support Exicutive | may 2018 | 25K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will figure out where is the problem.

I will open a new tab and type URL (www.ndtv.com) and hit enter. If it is not open then I open one more tab and try to open any random website like www.google.com, if it is load then i will try to open a different browser and try to open www.ndtv.com again if website is not open then i will check the proxy setting of my browser
Go to Setting > Select Advanced option > In system section select open your system proxy , then internet properties window will open and turn off the proxy server option.

and in a same time remove the caches and cookies from the browser

Go to Setting >Under privacy and security option , select clear browsing data and select Caches and cookies and click on remove

then Restart the Computer.

and then again try to open (www.ndtv.com)
if it's not working then we have to check either website is working or it's down
To check

Open RUN
Type CMD then hit ok
Then Type Ping WWW.NDTV.COM
If we are not getting and reply means website is not working

2) We can also check the Host File

Open Run
Then Type DRIVERS and then hit ok
open ETC folder and delete host file and restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on Bluetooth of your mobile phone and then turn on Bluetooth or turn on pairing mode of the speaker .
then search for the particular Bluetooth speaker in the available Bluetooth devices and select to pair with the dedicated Bluetooth device .

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I have been fascinated by technology all my life, and I also love working with people. I want to use my technical knowledge that how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for a person who've run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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