Subject: Tech Support Candidate - Kartik Mehla
From: Kartik Mehla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 08:41:16 -0500

| | Tech Support Test

Name | Kartik Mehla
E-mail | [email-masked]
Phone Number | (9992) 33421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Charkhi Dadri (Ready to relocate)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Cloud computing (Azure)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITBD | System Administrator | | 22500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First ask if this is happening with this website or problem with other websites aswell.
If the problem is with other websites then it's an internet issue.
If not check if the website is working in another browser.
If that also doesn't work then the website might be blocked by admin.
So to unlock it we need to contact the administrator

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn-on the Bluetooth speaker
Turn on the Bluetooth on your mobile phone by going into settings.
Search for new device
You will get the name of speaker popping up on screen then click on that name and then it shows connected.
So its connection.

What according to you makes you a good candidate for customer service or technical support job? | As I am working as a System Administrator from past 1.8 years. I have a good experience in customer service and technical stuff amd other than this i love to interact with people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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