Subject: Tech Support Candidate - Barun Mishra
From: Barun Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 08:35:06 -0500

Tech Support
Test

Name

Barun
Mishra

E-mail

[email-masked]

Phone Number

(91) 9319315344

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Iqor

Sr cce

25/12/2020

32000

Previous Employer 1

Tech Mahindra Ltd

Sme

1/1/2019

32000

Previous Employer 2

Echosoft infocom Pvt
Ltd

Technician

13/10/2018

30000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1st I
will check internet connectivity . If ok

2nd I will check website on other browsers or on a device. If ok

3rd I will ping the url. If ok

4th I will check network settings on browser for blocking issue of web site or
any parental or any other url opening or not.

Accordingly TS steps will go ahead.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First turn
on Bluetooth option on device and on mobile then search Bluetooth name on mobile
once found then try to connect or pair the device with code or automatically and
then it's done.

What according to you makes you a
good candidate for customer service or technical support job?

Knowledge and command also self confidence based on experience
in relevant field .

On a scale of 1 - 5 please rate your
fluency in spoken English

5