Subject: Tech Support Candidate - Jatin Anand
From: Jatin Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 08:08:40 -0500

Tech Support
Test

Name

Jatin
Anand

E-mail

[email-masked]

Phone Number

(+91) 8004726682

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 16B, greater
noida

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP
POS devices

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capgemini

Associate Consultant

12 March

45000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

- I will check user’s network connection
first

- if its up and running will check with accessing other sites

- I will then go and change the browser to access the same site.

- I can clear cache and cookies from the browser and then try connecting to the
site.

- If network connection isn’t up i will try changing the wifi connection and
will also check the status of the LAN cable.

- I can also check the network driver of the machine and update if
required.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on Bluetooth on the mobile and make it
visible for other devices

Turn on the speaker’s Bluetooth and try searching the device name on the
phone.

Pair the device from the phone.

What according to you makes you a
good candidate for customer service or technical support job?

4+ years of experience working in L1/L2 support and the
ability to handle the client.

Have won multiple employee of the month awards for my performance in L1 and L2
support and have also received numerous appreciation from international
clients.

My ability to communicate the desired outcome expected and lineup with the team
to provide the best results possible make me an excellent candidate for this
job.

On a scale of 1 - 5 please rate your fluency in spoken
English

4