Subject: Tech Support Candidate - shipra Bhatt
From: shipra Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 07:55:43 -0500

| | Tech Support Test

Name | shipra Bhatt
E-mail | [email-masked]
Phone Number | (91) 8755439164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tcs | server administrator | NA | 27000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check internet is connected or not. if it is connected then re connect it.
2 Try on different browser.
3 clear cokies ad history.
4 other websites are running or not.
5 Try on dfferet device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth of speaker and phone.
Pop up appear with all available devices.
Select the name of speaker.

What according to you makes you a good candidate for customer service or technical support job? | My tech skills and communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |