Subject: Tech Support Candidate - Gaurav Chauhan Gaurav
From: Gaurav Chauhan Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 07:43:53 -0500

| | Tech Support Test

Name | Gaurav Chauhan Gaurav
E-mail | [email-masked]
Phone Number | (+91) 8171460439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
Lifesize, teams, polycom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Presentation people | It support engineer | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1.i will check the error. If the error is for the ineternet connectivity then i check the inernet issue. If the error is showing i.e the url is blocked form firewall ,antivirus or system admin then i disscuss this issue with there respected team for unblock this site
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will go Bluetooth setting then i search for the device which i want to connect and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Supporting and troubleshooting any issues as soon as possible for any level of employees
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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