Subject: Tech Support Candidate - vedbrat pandey
From: vedbrat pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 07:40:59 -0500

| | Tech Support Test

Name | vedbrat pandey
E-mail | [email-masked]
Phone Number | (91) 9582192317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | govindpuri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro 3rd party | Application support | |
Previous Employer 1 | translation india | Technical support | |
Previous Employer 2 | Eli India | Application Support | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check correct URL.
Second check browser.
Next internet connection.
if all is good then log a complaint to Residential Engineer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth Speaker and change mode for pairing then
open mobile Bluetooth for searching.if Bluetooth speaker in list then pairing with default code.

What according to you makes you a good candidate for customer service or technical support job?

Give client technical support.
step by step guide.
solve his queries related complaint.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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