Subject: Tech Support Candidate - Nick J
From: Nick J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 07:12:43 -0500

| | Tech Support Test

Name | Nick J
E-mail | [email-masked]
Phone Number | (91) 6290506257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking Switching, Routing, Desktop and Windos Basic, Wifi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | accenture | network associate | nov | 35,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check network connection,
open another website,
check browser settings
clear cache, history, firewall & dmz setting,
uninstall antivirus, firewall or vpn , if problem persist

Please list the steps to connect a Bluetooth speaker to your mobile phone.

connect power and turn on bluetooth of speaker
turn on Bluetooth of mobile and detect the speaker in available Bluetooth devices
select the speaker and make sure status is connectee

What according to you makes you a good candidate for customer service or technical support job?

good listening,
patience , make notes,
understand problem,
willing to learn technical things

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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