Subject: Tech Support Candidate - Suhail Khan
From: Suhail Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 07:10:43 -0500

| | Tech Support Test

Name | Suhail Khan
E-mail | [email-masked]
Phone Number | (91) 9582785874
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | I have currently live in delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brick2wall.Com | Operation associate | 15 feb 2021 | 25000
Previous Employer 1 | Reniso property management | Customer relation management | 12 feb 2019 | 19500
Previous Employer 2 | Let me drive india private limited | Operation associate | 18 january 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | (1) First of all i will check. My internet connection properly working or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will turn on the Bluetooth of my Bluetooth speaker, then after turning on Bluetooth from my mobile then pair speaker and connet both
What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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