Subject: Tech Support Candidate - Akhilesh Kumar
From: Akhilesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 06:50:27 -0500

| | Tech Support Test

Name | Akhilesh Kumar
E-mail | [email-masked]
Phone Number | (91) 7037185164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Muzaffarnagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Sr.Advisor | 23-10-20 | 29000
Previous Employer 2 | Vintex | Cce | April-2019 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check the error message because it will clearly state the problem most probably, after that we will check the network connections, modem/ routers, if that's fine then we will try to open some other website and will also try accessing the same website through a different browser, we will clear cache, cookies and history after that we can run network diagnostics/ troubleshooter. We can check the drivers as well. We will begin our troubleshooting according to the error message displayed.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth and visibility on both the devices, search for a nearby device, select the device and click pair/ connect.
What according to you makes you a good candidate for customer service or technical support job? | My patience and calmness with an added advantage of listening and convincing skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |