Subject: Tech Support Candidate - Manish Aqasthi
From: Manish Aqasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 06:28:08 -0500

| | Tech Support Test

Name | Manish Aqasthi
E-mail | [email-masked]
Phone Number | (011) 7011636498
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nariana New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland LTD | Service delivery lead | 6 Dec 2019 | 39000
Previous Employer 1 | Convergys India Pvt Ltd | Sr Technician ITSM | 31 Jan 2019 | 34500
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 Check the error message.

Step 2 Check the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - switch on Bluetooth of mobile phone
Step 2 - Look out for the speaker make and model in the list of device connected.
Step 3- connect the device if not found on the available device switch on/ off the speaker.

What according to you makes you a good candidate for customer service or technical support job?

step1 -lesson carefully to the issue.
Step 2- confirm the issue
Step 3 - Then jump to troubleshooting according to the issue.
Step 4- Make sure the follow up if required.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |