Subject: Re: Tech Support Candidate - Shashwat Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 9 Feb 2021 04:00:13 -0700 (MST)

His spoken is good, Having technical experience too 
He is an immediate joiner 
His last salary was 35000/- 
Expecting same or little hike 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Feb, 2021, at 16:00, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shashwat Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 9 February 2021 at 3:51 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shashwat Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Shashwat Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9039593713 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 78 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	EXL 	Senior executive 	18/12/20 	35000 
Previous Employer 2 	TCS 	Systems Engineer 	02/04/18 	33000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I would perform the troubleshooting steps based on the error message. However general troubleshooting will include the following logical steps: 

1. I would check if my machine is connected to the internet. 
2. Next step would be checking for any blocked pop-up. 
3. I would, then check the firewall and proxy settings of my device. 
4. Clearing Cashe and cookies. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open the bluetooth in mobile phone and make it discoverable to other devices. 
2. Start the bluetooth device to be connected and allow it to pair to other devices. 
3. Open the bluetooth pairing menu in the mobile phone and select the bluetooth device to be connected. 
4. If prompeted for default passcode, enter 1234 or 0000. 
	What according to you makes you a good candidate for customer service or technical support job? 	I always listen to my customers with patience and understand all of their concerns. I empathise them and provide the best possible resolutions always. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4