Subject: Re: Tech Support Candidate - Aakash Bhandari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 9 Feb 2021 03:49:10 -0700 (MST)

ok 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Feb, 2021, at 15:37, Deeksha Dadu <[email-masked]> wrote: 

This guy expects 30-35 in hand per month and has to serve notice period of minimum 1.5 months, let’s hold on to him for now 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 8 February 2021 at 3:55 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Tech Support Candidate - Aakash Bhandari 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Feb, 2021, at 15:21, Ambika Mehta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

	
	
			Tech Support Test 
		
	Name 	Aakash Bhandari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(110018) 9650065065 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl 	Network Analyst 	NA 	18000 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- I would restart my device 
2- I would check my internet connection 
3- I would check if website is down for everybody or not 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1-Switch on the bluetooth speaker and make the bluetooth discoverable 
2-Switch on my mobile phone's bluetooth 
3-See the available bluetooth devices in mobile phone and connect with the speaker's bluetooth 
4-It will ask for pass key, allow it 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a good listener and listens to customer's requirements. 
I prioritise the cases and work on the case with highest priority. 
I always take feedback from customer so that I can improve myself in future. 
One needs to be patient to do a technical support job and I have this quality in me 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4