Subject: Tech Support Candidate - LALIT KUMAR
From: LALIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 05:48:26 -0500

| | Tech Support Test

Name | LALIT KUMAR
E-mail | [email-masked]
Phone Number | (91) 9058163040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida sector 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | cpllabera pvt. ltd. | mission associate | feb 2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check for my internet connectivity.
2 - I will check for other website, if they load properly than I will check for domain name is typed correctly.
3- if the problem persist I will clear cache and cookies of browser.
4- In last i would use another browser as there may be problem with the current browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on bluetooth speaker power.
2- In mobile bluetooth setting search for the devices and locate the speaker.
3- tape on the device for completing pair process.
4- once connected it will show connected sign on device
5- Device is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | My engineering background gives me firm base in problem solving and handling technical glitches. along with this my past experience in mission associate enhance my capabilities.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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