Subject: FW: Tech Support Candidate - Preeti Nautiyal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Feb 2021 10:41:20 +0000

Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 February 2021 at 7:29 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Preeti Nautiyal

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 29 Jan, 2021, at 14:37, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Preeti Nautiyal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9718140097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      South Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mtg learning media pvt ltd      Asst team leader        0-15    40000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. We will check whether computer is connected to internet.
2. We will use F5 key, this will re-download all the files required by current page.
3. if still problem exists, we will clear browser cache.
4. We will check via geteway and DNS ping.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 go to settings
2 tap Bluetooth option
3 turn on Bluetooth
4 list of available devices will appear
5 on your mobile select your speaker and connect it
6 connected
What according to you makes you a good candidate for customer service or technical support job? 1. Enthusiastic
2. Good communication skills
3. Problem resolving skills
4. Patience
5. Positive attitude and self motivated professional
On a scale of 1 - 5 please rate your fluency in spoken English  5