Subject: Re: Tech Support Candidate - ISHANT BARUL
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 9 Feb 2021 03:37:00 -0700 (MST)

His spoken is excellent, 
having technical experience too 
Immediate Joiner 
His Last job was in Nov. 2019, He is having this gap because of medical situation 
His last salary was 28000/- 
Now he is looking for same or some hike 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Feb, 2021, at 14:05, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: ISHANT BARUL < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 9 February 2021 at 1:50 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - ISHANT BARUL 

	

	
	
			Tech Support Test 
		
	Name 	ISHANT BARUL 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9718088517 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	VASUNDHARA GHAZIABAD 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	AMAZON 	CSA 	4 NOV 2019 	25000 
Previous Employer 2 	IENERGIZER 	CSA 	7 JUNE 2018 	22500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	-Firstly we need to check if the computer is connected with the internet or not, if connected then we can check through ipconfig that the computer is receiving the IP address or not, if not receiving the IP address then reset the router has to be done or calling the ISP provider if the issue persists. 

-Second if that is the specific web which is not opening and other websites is opening then we can check with the other browser and if it open in that then we can reset the previous browser. 

-Third case can be to check that there is no ad blocker enabled if it is asking to disable the blocker then refresh. 

-Fourth case can be if there is any specific error code is coming and then we can search it on the internet. 

-Fifth case can be restarting the computer. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	-First we need to power on the Bluetooth speaker and when the light is on in the speaker then we have to open the Bluetooth setting in the mobile phone in the settings options of the phone and it will show the speaker brand name which can be by default provided by the company then we need to click on that and connect, if any specific password has to be given it is provided by the company brochure for the device. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have an experience in Sony Technical Support over there my work was to provide technical support to the VAIO laptop users and I have a sound knowledge of the computers and the basic networking devices like routers, extenders ,etc. Also I have an experience in International customer service with AMAZON in which my role was to provide customer service to the the Northern America customers. Also I am a quick learner and will try my level best to do my job efficiently. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4