Subject: Re: Tech Support Candidate - Shatakshi Mohan
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 9 Feb 2021 10:33:30 +0000

She seems to be disconnecting calls in one ring, call her and set up a call in next 30 minutes

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 February 2021 at 3:59 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Shatakshi Mohan

Her spoken is excellent
Having Technical experience too
We can consider her for Manager also as she is having experience in team handling and training and development
Her current salary is 2.4 LPA
Expecting 4 LPA
And she have to serve 1 month notice

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 9 Feb, 2021, at 13:56, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Shatakshi Mohan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 February 2021 at 5:03 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shatakshi Mohan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shatakshi Mohan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9911867165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gaur City, Greater Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
AD - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Collabera       Associate       working 15k
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I would -
1. Look up the error on google to find out the reason behind.
2. Follow the troubleshooting steps suggested.
3. Try to reset browser from settings.
4. Try to change browser and check.
5. Check proxy settings.
6.Ceick if the system is on or off VPN.
7. Check is the issue is with others as well to understand if the issue is with site or the system.
8. I the issue is with site, would connect with network operations, trying to whitelist the IP.
9. If with system then we can check by re-installing browser or re-creating User profile from regedit or Properties of This PC.
10. Ultimately would go the windows reload if nothing works.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Got to the settings option on phone.
2. Open the icon or tab that says Bluetooth.
3. Turn it ON
4. Allow it to detect and connect with the Bluetooth speaker.
4. If it doesn't, make sure it is discoverable.
5.Connect and proceed.
What according to you makes you a good candidate for customer service or technical support job? I got an in job promotion at my current work place within a year of working as L2 IT Support, now am a Subject Matter Expert in my team co-handling a team of 27-30 people.
On a scale of 1 - 5 please rate your fluency in spoken English  5