Subject: FW: Tech Support Candidate - Shashwat Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Feb 2021 10:30:53 +0000

First round

From: Shashwat Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 February 2021 at 3:51 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shashwat Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shashwat Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9039593713
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida 78
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     EXL     Senior executive        18/12/20        35000
Previous Employer 2     TCS     Systems Engineer        02/04/18        33000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I would perform the troubleshooting steps based on the error message. However general troubleshooting will include the following logical steps:

1. I would check if my machine is connected to the internet.
2. Next step would be checking for any blocked pop-up.
3. I would, then check the firewall and proxy settings of my device.
4. Clearing Cashe and cookies.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open the bluetooth in mobile phone and make it discoverable to other devices.
2. Start the bluetooth device to be connected and allow it to pair to other devices.
3. Open the bluetooth pairing menu in the mobile phone and select the bluetooth device to be connected.
4. If prompeted for default passcode, enter 1234 or 0000.
What according to you makes you a good candidate for customer service or technical support job? I always listen to my customers with patience and understand all of their concerns. I empathise them and provide the best possible resolutions always.
On a scale of 1 - 5 please rate your fluency in spoken English  4