Subject: FW: Tech Support Candidate - Harsh Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Feb 2021 10:14:24 +0000

Spoke to him, reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 5:34 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Harsh Gupta

No response

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 8 Feb, 2021, at 17:19, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Harsh Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 7 February 2021 at 6:13 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Harsh Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Harsh Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0141) 7976805381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jaipur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance Technical Support Executive     12 February 2021        17500
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will check the Internet connection if it is connected or not. If connected. I will check if there is no firewall which is blocking the site. I will also check if my browser is not having problems like pending update or cache and cookies not cleared. I will change the browser and then check the website is working or not on the other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Power on the bluetooth speaker. Turn on the bluetooth on phone. Go to Bluetooth settings and then from the list of devices choose the Bluetooth speaker and complete the connection.
What according to you makes you a good candidate for customer service or technical support job? I am well versed with Windows Also have knowledge regarding the Mac device. Always ready to learn new things and put it to use in daily activity in a work environment.
On a scale of 1 - 5 please rate your fluency in spoken English  4