Subject: Tech Support Candidate - Sunil Singh
From: Sunil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 05:09:07 -0500

| | Tech Support Test

Name | Sunil Singh
E-mail | [email-masked]
Phone Number | (91) 9579432215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PMC | L2 support engineer | NA | 6.63 LPA
Previous Employer 1 | StayingFront | L2 support engineer | 2/02/21 | 5.10 LPA
Previous Employer 2 | Cognizant | System engineer | 27/02/15 | 3.5 LPA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether the internet is working fine or not. If this is the issue, I will restart my router.
2. Clear my browser history and system cache.
3. Temporarily disable the Firewall and anti-virus and see if this works.
4. Will try in different browser.
5. Most importantly, I will make sure if the site is down for everyone before going for advance troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker
2. Enable the Bluetooth option in your phone.
3. Search for the concerned device.
4. Select the device and you are good to go.

What according to you makes you a good candidate for customer service or technical support job?

Confident to handle any sort of situations.
Have good experience in support industry.
Have strong communication skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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