Subject: FW: Tech Support Candidate - Aakash Bhandari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Feb 2021 10:07:40 +0000

This guy expects 30-35 in hand per month and has to serve notice period of minimum 1.5 months, let’s hold on to him for now

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 3:55 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Aakash Bhandari

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 4 Feb, 2021, at 15:21, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aakash Bhandari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110018) 9650065065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl     Network Analyst NA      18000
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- I would restart my device
2- I would check my internet connection
3- I would check if website is down for everybody or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Switch on the bluetooth speaker and make the bluetooth discoverable
2-Switch on my mobile phone's bluetooth
3-See the available bluetooth devices in mobile phone and connect with the speaker's bluetooth
4-It will ask for pass key, allow it
What according to you makes you a good candidate for customer service or technical support job? I am a good listener and listens to customer's requirements.
I prioritise the cases and work on the case with highest priority.
I always take feedback from customer so that I can improve myself in future.
One needs to be patient to do a technical support job and I have this quality in me
On a scale of 1 - 5 please rate your fluency in spoken English  4