Subject: FW: Tech Support Candidate - Sakshi Priya Saha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Feb 2021 10:02:11 +0000

Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 February 2021 at 3:13 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Sakshi Priya Saha

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 4 Feb, 2021, at 18:00, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sakshi Priya Saha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9560789925
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Technical support Engineer      20April,2021    19000
Previous Employer 1     Na
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, after getting an error on the page I will check the internet connection whether it's connected to the computer correctly and working fine or not.
If it's connected correctly I will perform the troubleshooting. Then also if it didn't work
Then try to switch it of the internet connection for few minutes and reboot the device.
Lastly , I will reconnect the internet device to the computer and try to open the browser again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the bluetooth speaker device that needs to be connected.
Turn on the phone bluetoth.
Search for the nearby or available devices.
Identify the name of the bluetooth speaker correctly and select to connect to the speaker.
After just few seconds, speaker will he connected to the the mobile phone and it's ready to use.
What according to you makes you a good candidate for customer service or technical support job? My past job experience as well as clear understanding of customer service criticality and need to have a customer's satisfaction as first priority.
On a scale of 1 - 5 please rate your fluency in spoken English  4