Subject: Tech Support Candidate - Arpit Gautam
From: Arpit Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 05:00:12 -0500

Tech Support
Test

Name

Arpit
Gautam

E-mail

[email-masked]

Phone Number

(91) 9821545768

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghazibad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Exide Industries Limited

Service Advisor

Currently
working

20k

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet.

Check your email.

Check your web host.

Check your registrar.

Check your DNS.

Check your CMS.

Call your web host.

Call your developer.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Power on
the bluetooth speaker device.

Make sure rhe pairing mode is on.

Turn on the bluetooth of mobile phone.

Select the respective device name and connect successfully

What
according to you makes you a good candidate for customer service or technical
support job?

I am currently working in service
sector

On a scale of 1 - 5 please rate your fluency in spoken
English

4