Subject: Tech Support Candidate - irshad cp
From: irshad cp <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 04:12:04 -0500

| | Tech Support Test

Name | irshad cp
E-mail | [email-masked]
Phone Number | (91) 9526168368
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | cognizant | system engineer | NA | 11300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet connection like LAN or WiFi is connected or not.
2.Enable Proxy .
3.Check the URL is correct or not.
4.check the internet security application that you using like firewall and antivirus.
5.change DNS into google DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth in phone and speaker
2.go to phone Bluetooth seeings and a list of available devices will be appear
3.select the speaker and it will connect to the phone.

What according to you makes you a good candidate for customer service or technical support job? | i have 1 year experience in technical support job,and also i contacted with multiple peoples through calls and chats for the support.i have a good communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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