Subject: Tech Support Candidate - Varun Gautam
From: Varun Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 03:39:10 -0500

| | Tech Support Test

Name | Varun Gautam
E-mail | [email-masked]
Phone Number | (89682) 89890
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | cxitrix | tech.consultant | june | ~70k
Previous Employer 2 | fareportal | senior network engineer | feb2018 | ~50k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-check for the media connectivity. wired/wireless.
-check for the gateway reply (lan)
-if gateway has reply check to ping any global DNS.
- If gateway gives no reply make sure for the connectivity on the lan segement / it may includes varied t/shoot depending on connectivity type wired/wireless.
- if wireless check the ssid is discovered and password has a match.
- or refresh / delete the available or stored networks .
- try to get connected on wireless.
- on level 2 t/shoot we may try to reset wireless setting on AP/WiFi router.
- further t/shoot would depends on results.
.
.
.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- turn on the bluetooth rx/tx adapter on both.
-look for the pairing on mobile screen.
- get pairing clicked.

What according to you makes you a good candidate for customer service or technical support job?

- good verbal and comm. skills
- A good listener and understanding approach which sometime involve probing.
- And a good technical know how.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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