Subject: Tech Support Candidate - Shailesh Bhargava
From: Shailesh Bhargava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 03:29:04 -0500

| | Tech Support Test

Name | Shailesh Bhargava
E-mail | [email-masked]
Phone Number | (0) 7503596219
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mohan Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe Systems | Product Support Consultant | 10-2-2020 | 60000
Previous Employer 1 | HCL Infra Devision | Analyst | 4-2017 | 35000
Previous Employer 2 | Teleperformance | Tech Support Advisor | 8-2014 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. May i know the error message.
2. Are you using windows or mac?
3. Are you using chrome or internet explorer.
4. Are you able to launch google website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth speaker with Bluetooth discovery mode. Search the  bluetooth device in settings> select device>connect> allow pair.
What according to you makes you a good candidate for customer service or technical support job? | From my previous experience of understanding multiple accents and expertise in handling different technical issues,across the globe.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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