Subject: FW: Tech Support Candidate - Rajvir Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Feb 2021 08:22:36 +0000

First round, check if he will come in our budget

From: Rajvir Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 February 2021 at 10:01 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rajvir Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajvir Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7703942803
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Azure
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        IT Craft        Sr. System Admin                50K
Previous Employer 1     Axtrum Solution Cloud Operations        21 Oct 2020     32K
Previous Employer 2     Genpact Technical Support Executive     1 June 2018     22K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Refresh the webpage
2. Check for Internet connectivity.
3. Clear cache & cookies in browser. Update the browser if not updated.
4. Disconnect and reconnect to internet.
5. Restart the computer
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on speaker. Switch to Bluetooth mode.
2. Turn on Bluetooth in your mobile phone.
3. Pair the speaker with your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I have 4 years of experience in Technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  4