Subject: Tech Support Candidate - ISHANT BARUL
From: ISHANT BARUL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 03:20:57 -0500

| | Tech Support Test

Name | ISHANT BARUL
E-mail | [email-masked]
Phone Number | (+91) 9718088517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | VASUNDHARA GHAZIABAD
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | AMAZON | CSA | 4 NOV 2019 | 25000
Previous Employer 2 | IENERGIZER | CSA | 7 JUNE 2018 | 22500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Firstly we need to check if the computer is connected with the internet or not, if connected then we can check through ipconfig that the computer is receiving the IP address or not, if not receiving the IP address then reset the router has to be done or calling the ISP provider if the issue persists.

-Second if that is the specific web which is not opening and other websites is opening then we can check with the other browser and if it open in that then we can reset the previous browser.

-Third case can be to check that there is no ad blocker enabled if it is asking to disable the blocker then refresh.

-Fourth case can be if there is any specific error code is coming and then we can search it on the internet.

-Fifth case can be restarting the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | -First we need to power on the Bluetooth speaker and when the light is on in the speaker then we have to open the Bluetooth setting in the mobile phone in the settings options of the phone and it will show the speaker brand name which can be by default provided by the company then we need to click on that and connect, if any specific password has to be given it is provided by the company brochure for the device.
What according to you makes you a good candidate for customer service or technical support job? | I have an experience in Sony Technical Support over there my work was to provide technical support to the VAIO laptop users and I have a sound knowledge of the computers and the basic networking devices like routers, extenders ,etc. Also I have an experience in International customer service with AMAZON in which my role was to provide customer service to the the Northern America customers. Also I am a quick learner and will try my level best to do my job efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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