Subject: Tech Support Candidate - Dharmraj Thaware
From: Dharmraj Thaware <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 03:17:10 -0500

| | Tech Support Test

Name | Dharmraj Thaware
E-mail | [email-masked]
Phone Number | (02443) 9579572257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms infosystem ltd | Service Engineer | 30 | 20000
Previous Employer 1 | Forbes Technisys ltd | Service engineer | | 18000
Previous Employer 2 | Fino Playtech ltd | Technical support | | 13000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First upon trying to check network connection, after that I will try another browser, after that I'll try anather link, like facebook, YouTube etc. If occurs same issue I'll check my proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on physical switch of speaker
2. Turn on bluetooth button of speaker
3. Turn on bluetooth of phone, and search for device
4. Select to speaker from bluetooth list.

What according to you makes you a good candidate for customer service or technical support job? | Don't stop till till the problem not solves.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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