Subject: FW: Tech Support Candidate - Meenakshi Chaturvedi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Feb 2021 08:14:23 +0000

Check if she will come in our budget

From: Meenakshi Chaturvedi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 February 2021 at 1:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Meenakshi Chaturvedi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Meenakshi Chaturvedi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9131507180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Nagpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl technologies        Support engineer                44000
Previous Employer 1     Corecard inc    Support engineer        31st march      30000
Previous Employer 2     Techmahindra ltd        Software engineer       10 nov 2017     27000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will try to ensure if the issue is occurring explicitly for me or for other users too.possible reason could be web host server is blocking the ip address of my service provider or perhaps my lan/firewall is blocking the web host ip server address or any third party filters may hinder it.I will check if my domain is properly set up or not as if the SSL is not set up properly on the website we tend ti get a warning. Potential cause could be a service downtime, browser incompatibility etc
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will turn on the bluetooth on my device and turn on my speaker.
I will check if my device is able to detect my speaker if not I will refresh and check.
I will pair my device with speaker.
What according to you makes you a good candidate for customer service or technical support job? Customer centric approach , exceptional communication and convincing skills , problem solving /analytical skills
On a scale of 1 - 5 please rate your fluency in spoken English  5