Subject: Tech Support Candidate - zubbin baweja
From: zubbin baweja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 02:34:12 -0500

| | Tech Support Test

Name | zubbin baweja
E-mail | [email-masked]
Phone Number | (91) 8130549179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | south delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ourbus | customer service/quality analyst | 1/7/2020 | 52
Previous Employer 2 | american express | customer service | 10/7/2018 | 40

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I would refresh the page.
If I still got an error I would see what error code it is and google it and use the trouble shooting steps given with that error code

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Settings
select bluetooth
turn on bluetooth
turn on speaker
hit pair bluettoth button
find speaker on my phone
connect it

What according to you makes you a good candidate for customer service or technical support job?

There is no problem that would overwhelm me.
Im confident I can handle any and all situations presented also Im terrific with customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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