Subject: Tech Support Candidate - Shubham Gautam
From: Shubham Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 02:20:06 -0500

| | Tech Support Test

Name | Shubham Gautam
E-mail | [email-masked]
Phone Number | (+91) 8445336839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida, sector 16B
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Ticketing tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Service desk executive L1 | 19 Feb 2021 | 14,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I need to check the connection whether its proper or not. After that I need to check whether the internet is accessible or not and in case I do have proper internet connectivity then I should check the compatibility of the browser. Also, I can clear cache and cookies for the same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to phone:-
1. Turn on the speaker and set it to Bluetooth mode. Also, turn on the Bluetooth of phone.
2. Make sure to device visibility to the phone.
3. Place the device in compatible range.
4. Pair the speaker with the mobile from mobile Bluetooth settings.
5. Now you can play the music or any media over the phone.

What according to you makes you a good candidate for customer service or technical support job? | According to me, if I am a good listener then I can be a good candidate for customer service as it's very initial interaction with the costumer and we should be a good listener to understand the exact issue, so that we can provide the exact resolution to the costumer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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