Subject: Tech Support Candidate - Arun Kumar Choudhary
From: Arun Kumar Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 02:19:08 -0500

| | Tech Support Test

Name | Arun Kumar Choudhary
E-mail | [email-masked]
Phone Number | (011) 7701830264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mahipalpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentric Daksh Pvt ltd | Customer service | Still working | 23000
Previous Employer 1 | Adroit technical Pvt ltd | Customer service support | 24 August 2015 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Here, we will try some detective work. First of all we check the connection. If the connection seems to be no issue then open a new tab and check to see if you can load another website like google.com or mozilla.org.If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

If you see any of these error messages, it might just be a problem with Firefox's cache. Then we clear cache and cookies from our browser. After that we restart the system. Now, our system work properly and open the website www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.    Open the Settings app.

2     Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3.      Select Bluetooth to view the options.

4.     Select Pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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