Subject: Tech Support Candidate - Shivam Gupta
From: Shivam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 02:15:12 -0500

Tech Support
Test

Name

Shivam
Gupta

E-mail

[email-masked]

Phone Number

(+91) 9599764848

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Sccm

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl

Senior analyst

Na

33000

Previous
Employer 1

Accenture

IT operations

Previous
Employer 2

Genpact

Process associate

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will check for the trusted websites

Add www.ndtv.com to compatibility view

If it does not help then reset the browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switching
on Bluetooth device

Turning on the bluetooth sharing

Connect it to the mobile device

It should be ready to use

What according to you makes you a
good candidate for customer service or technical support job?

I understand the problem well , analyse & knowledge that i
hold through out my career which can be implemented to resolve the issue as
complex it is .

* empathetic towards customer

* keen to resolve the issue

On a scale of 1 - 5 please rate your fluency in spoken
English

4