Subject: Tech Support Candidate - Sanjeev das Gupta Sanjeev
From: Sanjeev das Gupta Sanjeev <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 02:13:36 -0500

| | Tech Support Test

Name | Sanjeev das Gupta Sanjeev
E-mail | [email-masked]
Phone Number | (+91) 7217717178
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R1RCM | Senior analyst | Working | 30k
Previous Employer 1 | Genpact | Senior associate | Aug 2018 | 15 k
Previous Employer 2 | Serco | Senior process associate | March 2013 | 8k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we can check website correct or not means https:// mentioned or not we will check internet connection still we are facing issue we can check. We can wait may be the website down or under maintenance for that we need to contact their concern facility.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I need to open my Bluetooth than speaker Bluetooth than I have to click the availability option we it shows my speaker name we can connect the Bluetooth
What according to you makes you a good candidate for customer service or technical support job? | Basically our work is solving customer queries and to give them correct resolution. So every time customer call we need to greet politely and listen all queries and give them correct resolution no matter how angry he is we should respect our customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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