Subject: Tech Support Candidate - HARI SHANKAR GUPTA
From: HARI SHANKAR GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 02:09:48 -0500

| | Tech Support Test

Name | HARI SHANKAR GUPTA
E-mail | [email-masked]
Phone Number | (091) 8797076566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
EXPERT IN COMPUTER TECHNOLOGY

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SATIN | Assistant Manager | SEP 2020 | 35000
Previous Employer 1 | GSPL | Assistant Manager | APR 2015 | 18000
Previous Employer 2 | KSPL | Executive | NOV 2014 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we  check what type of errors are coming and then we take appropriate action on that error such as internet connectivity, Speed of Broad band or ISP
, and then check browser version if old then installed with new version and still issue then check what type of security is implemented on firewall.
In this way we tried to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth and then pairing in between device which you want to connect and when it will be connected then we can do as desired action.

What according to you makes you a good candidate for customer service or technical support job?

I have expert in Customer service or Technical Support job already handled a various type of challenging activity in this role.
i can do my best if position are acquired to me.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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