Subject: Tech Support Candidate - Amit Pant
From: Amit Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 01:59:12 -0500

| | Tech Support Test

Name | Amit Pant
E-mail | [email-masked]
Phone Number | (91) 9971591248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Support for computer diagnosis

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | TechMahindra | Customer Support Executive | 30th November, 2020 | 17,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check your network connection, sometimes internet connection are lost and then reconnect again.
2. If the Internet connection is working fine, try to open another website might be issue with the website you are trying to open.
3. Try to open the website on another browser, it might help sometimes.
4. Try to update your network drivers by going to control panel or by searching device manager and then select network adapter, see if there is any update for that.
5. Restart your system sometimes it work for some.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth connection of the speaker by hold on the power button.
2. Turn on the Bluetooth connection on your mobile phone.
3. Search for the Bluetooth speaker after that tap on the speaker name.

Your Bluetooth connection with your mobile phone is now connected.

What according to you makes you a good candidate for customer service or technical support job?

As I have total 2.5 years of experience in customer support in Tech Mahindra, 1.5 year in e-mail support for Paytm and 1 year in chat support for Flipkart. I have gained extensive knowledge and expertise in customer support and I feels that I am a great fit for it after reading the job description and requirements.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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