Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 01:52:14 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 8285511050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maxworth electronic systems pvt ltd | Application support engineer | Na | 19800
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps i will follow
1. Will check the internet connection
2. Check for URL
3. Will restart the browser
4. Open the page in different browser
5. Restart my computer

If all these doesn't resolve my problem then i will escalate it to respective team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to phone settings
Turn ON the Bluetooth
Turn on the speaker
A list of devices come there
Will select my speaker and tap on the icon

What according to you makes you a good candidate for customer service or technical support job? | I am punctual and have ability to resolve queries. I will make sure the reported isssue doesn't occur again to ensure the smooth functioning at customer end. I try to listen user query and i also advise them to what to avoid for smooth operation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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