Subject: Tech Support Candidate - Arpit Semwal
From: Arpit Semwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 00:31:01 -0500

| | Tech Support Test

Name | Arpit Semwal
E-mail | [email-masked]
Phone Number | (91) 7835825124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VC

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gurusons Communications Pvt Ltd | Customer Support Engineer | Working | 21500
Previous Employer 1 | Vinayak Comperve Pvt Ltd | Desktop Support Engineer | 31 Dec 2017 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check Internet is working or not.
If not, will check for LAN/Wi-fi connection is connected or not.
If connected  then I will do some troubleshooting with browser setting or LAN/Wi-Fi setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on Bluetooth on both device
Select Speaker's Bluetooth name in mobile's Bluetooth setting and Pair with each other.

What according to you makes you a good candidate for customer service or technical support job? | I have expertise in technical support and I can patiently listen.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |