Subject: Tech Support Candidate - Rahul Kumar gupta Rahul
From: Rahul Kumar gupta Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 00:16:16 -0500

| | Tech Support Test

Name | Rahul Kumar gupta Rahul
E-mail | [email-masked]
Phone Number | (91) 9784181384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kushinagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | TSE | Nov/2020 | 30k
Previous Employer 1 | Gettech | TSE | April/2018 | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First ,I check in computer that internet is connected or not.
2) Second, If internet is connected ,I will check with browser and error which is showing in the browser.
3) After analysing the error,I will proceed accordingly.If it is proxy related error ,I will fix it from proxy setting.
4) If nothing is working ,I will clear cache and cookies which makes browser efficient to run the url.
5) after clearing cache and cookies,I will reopen the url (www.ndtv.com).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Enabling Bluetooth on both devices (phone and Speaker)
2)once it will be enable ,we can search the new devices on the phone on Bluetooth screen.
3)Tap the device name(speaker) on the phone .It will be connected.
4) Bluetooth connection is established b/w the mobile and speaker .

What according to you makes you a good candidate for customer service or technical support job? | I am working from last 3 years and I have a better experience to deal with both customer (irate and non irate). Customer always looking for solution and solution can be provided by anyone but the thing which makes more better regarding customer service is empathy, sympathy ,ownership and accountability .With this point we can provide better customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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