Subject: Tech Support Candidate - Kashish Suri
From: Kashish Suri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 23:04:23 -0500

| | Tech Support Test

Name | Kashish Suri
E-mail | [email-masked]
Phone Number | (+91) 9643736606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini,Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Telepeeformance | Technical support executive | 20/Oct/20 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first look whether the LAn cable is connected properly or not .Then I will look for the DNS setting and then will look for browser and plug in updates
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make sure the pairing of both bluetooth speaker and phone is on then search for the speaker name in discovered device list and pair both devices which will connect speaker to phone
What according to you makes you a good candidate for customer service or technical support job? | I have done b.sc. in hospitality which makes me eligible for customer support and my knowledge in technological field makes me perfect candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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