Subject: Tech Support Candidate - Saurabh Sharma
From: Saurabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 22:29:32 -0500

| | Tech Support Test

Name | Saurabh Sharma
E-mail | [email-masked]
Phone Number | (+91) 9318323168
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 49
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Backend and mailing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent e Services | Backend Executive | Working | 18000
Previous Employer 1 | NSB BPO SOLUTIONS PVT LTD | Senior executive | 01/05/2019 | 14500
Previous Employer 2 | Vertex customer solutions Pvt Ltd | Executive | December 2016 | 6500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will refresh the page by clicking F5 and if still fails then i will clear browser cache. Also I will try to browse the same website on another server to check if it's working on another server or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch bluetooth mode on of the speaker and mobile.
2. Search bluetooth devices on your mobile.
3. Click on the device name of that speaker.
4. Click on pair on your mobile screen and will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I am having around 4 years of experience of BPO industry. Where i have learnt a lot that how to handle a customer query. Also in my current job, I am working for Tata Sky Broadband. Where i used to provide technical support to the customers and field engineers over the call and was also handling social media escalations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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