Subject: Tech Support Candidate - Sonu Kumar
From: Sonu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 22:19:18 -0500

| | Tech Support Test

Name | Sonu Kumar
E-mail | [email-masked]
Phone Number | (+91) 9065046531
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix India Pvt Ltd | Technical advisor | 10/06/2020 | 22000
Previous Employer 1 | Teleperformance | Technical support executive | 10/05/2019 | 17500
Previous Employer 2 | Concentrix | Email Crm | 10/01/2018 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will clear cache and cookies. If issue still persist, then I will clear the browser history. After that I  will relaunch the browser. And if still unable to open the website, then I will try to reset the browser or change the browser. If the issue still persist, then I will contact the website support.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth on both devices. Search the speaker bluetooth name in the phone. Once, find the name, tap on that name to connect. After that phone will ask several permission. After that speaker will be connected to phone.
What according to you makes you a good candidate for customer service or technical support job? | I am a hard worker, quick learner and I have very good technical knowledge. Also I have a experience and very good customer handling skill. Apart from that, I have very good communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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