Subject: Tech Support Candidate - satendra singh Kushwaha Satendra
From: satendra singh Kushwaha Satendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 20:04:52 -0500

| | Tech Support Test

Name | satendra singh Kushwaha Satendra
E-mail | [email-masked]
Phone Number | (0542) 9889596714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Airport authority of India | Electronic Engineer | 22/12/2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1
First I ask which type of error code is get like- internet connection problem or any SSL certificate or site server problem etc.
Step-2
If to there is internet connection problem then I suggest to check the internet connectivity.
Step-3
If SSL certificate error is coming then it means it is insecure site first I confirm which browser you are using after that by click on more options and click on proceed to website this.
Step-3-
If server problem is there then I suggest wait and try after some time

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1-first on the speaker bluetooth if pairing button is there push it.
Step-2 on the bluetooth of phone in setting search the speaker bluetooth.name of speaker will appear in list.
Step-3 click on your speaker bluetooth name and connect it if speaker  will connected confirmation sound  may come in speaker.

What according to you makes you a good candidate for customer service or technical support job? | My communication skills I have experience in this field.many a times I solve problem of my friends on phone if not possible to solve on phone I take remote system using app anydesk , TeamViewer .and slove the problem .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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