Subject: Tech Support Candidate - Bantu Kumar
From: Bantu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 16:03:32 -0500

Tech Support
Test

Name

Bantu
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9996262830

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Vadodara Gujarat

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MacOS
Networking
- basic
Networking - advance
Hardware - Advanced
Speakers &
Audio
Barcode Devices (Printers, Scanners, PDT devices)

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland Ltd

Sr Engineer

Currently Working

23K

Previous Employer 1

Jivo Wellness Pvt Ltd

IT
Executive

June-2018

14 K

Previous Employer 2

Jpan Tubular Components Pvt
Ltd

IT
Engineer

Feb-2019

11K

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

When I will try to open the site and if I will
get an error then I will check the error code and find out the solution for the
same.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open Bluetooth and power on speakers.

Pairing the device and connect the speakers and mobile.

What
according to you makes you a good candidate for customer service or technical
support job?

A good candidate is one who is providing the
solution to the users at the earliest and with user satisfaction.

On a
scale of 1 - 5 please rate your fluency in spoken English

3