Subject: Tech Support Candidate - Nitin Raj
From: Nitin Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 12:28:49 -0500

| | Tech Support Test

Name | Nitin Raj
E-mail | [email-masked]
Phone Number | (91) 9560519785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pan Oasis, Noida Sector 70
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | CSE | 04-Feb-2020 | 16k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first measures I will take is to check my internet connectivity and appropriate time. If yes, then will analyse the error message and try with a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth on both the device and let Bluetooth of phone search the speaker keeping visibility in mind. Pair the device and mobile by selecting the Name of the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Language, demeanour and complete information with the correct resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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